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Passwords and Device Troubleshooting

Know the difference between a device passcode, app lock and recovery phrase.

Verify sourceOffline backupReview first

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01 / Workflow

Work through the essential checks

Identify which password or phrase you have actually lost.

Never hand over a recovery phrase for remote “support”.

Verify a valid offline backup before reinstalling anything.

Update your device and investigate remote-access apps or suspicious extensions.

Safety boundary

These guidelines support informed decisions, but no interface or checklist eliminates every risk.